Website Support & Training

Customer Support That Places the Emphasis on Customer

With security and technology changing on a daily basis, it's a challenge to keep websites secure and up-to-date. Fivepenny Web Studio focuses on your website so that you can focus on running your organization.

Support Agreements

Service From a Trusted Partner

Having a trusted partner in your corner makes the difference. Fivepenny Web Studio is able to build, host and manage your website, giving you one point of contact for all your questions and concerns. And if another 3rd party is involved, we can assist you in bridging that gap to make sense of what is required.

Here's why a support retainer from Fivepenny makes a difference:

WordPress, 3rd-party plugins and themes require updating for security.
Domain names, hosting agreements and pro licensing can expire, causing a down website.
Even automated updates or server changes can break a website.
Slow loading pages, broken links & missing images frustrate viewers.
Fresh up-to-date content shows search engines and users that you're an active & in business.
Sometimes, you just want to know that you have someone you trust to call to "just fix it".

Managed Support Tiers

Monthly support provided by Fivepenny keeps your WordPress website updated, secure and accessible. From essential support for updates & security to full support for WCAG accessibility and fresh content each month, Fivepenny has plan for your nonprofit.

STARTER

$145

Includes:

1 Hour Support per Month
48 Hour Response Time
Text & Plugin Updates
Uptime Monitoring
Hour Expires Monthly

STANDARD

$250

Includes:

2 Hours of Support per Month
24 Hour Response Time
Content & plugin updates
Uptime Monitoring
Hours Expire Monthly

GROWTH

$450

Includes:

4 Hours of Support per Month
Same-Day Response during Business Hours
Content, design, SEO & WCAG updates
Uptime Monitoring
Monthly Reports
Annual Strategy Call (30 min)
Priority Scheduling

PARTNER

$750

Includes:

8 Hours of Support per Month
Same-Day Response during Business Hours
Full site management + WCAG monitoring & updates
Uptime Monitoring
Monthly Reports
Quarterly Strategy Call (30 min)
Priority Scheduling
1 Hour Roll-Over per Month

WordPress Training Support

Supporting Teams Through Basic WordPress Training

Sometimes the support you need is to better understand your WordPress website. This is where Fivepenny shines. Rely on us for training and consultations.

Hand-off Training

While we won't teach you to "code", we will train you on your new WordPress site once we have completed the build. We will show your approved point of contact how to make minor edits to content, replace images and provide a Brand Style Guide so that you can keep your website branding and marketing in sync.

Scheduled Training & Consultations

We can create a team training session for you on your existing WordPress website based on your needs & pain points. It starts with a short conversation and ends with a scheduled training session that is tailored to your organization, answering the basic WordPress questions from your team.

Training Webinars & Events

Follow us as we plan future webinars and training events to promote awareness on the importance of website accessibility and security.